Shipping Policy
1. Order Processing Time
- All orders are processed and dispatched within 1–2 business days of order confirmation.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- During high-volume periods (e.g., sales, holidays), processing may take slightly longer. We will notify you of any significant delays.
2. Shipping Times
Because we work with a global network of suppliers, your order may ship directly from a supplier or fulfillment center located internationally. Estimated delivery times are as follows:
| Destination | Estimated Delivery Time (after dispatch) |
|---|---|
| International | 7–12 business days |
Total estimated time from order to delivery: approximately 8–14 business days (1–2 days processing + 7–12 days transit).
Please note these are estimates, not guarantees. Actual delivery times may vary due to:
- Customs processing and import regulations in your country
- Carrier delays or disruptions
- Weather events or natural disasters
- Public holidays in the origin or destination country
- Remote or hard-to-reach delivery addresses
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after dispatch.
If your tracking number isn't updating, please contact us at [insert contact email] and we'll be happy to look into it.
4. Shipping Costs
- [Insert shipping cost details, e.g., "Shipping costs are calculated at checkout based on your location and order size." OR "We offer free standard shipping on all orders."]
- [Insert any free shipping thresholds, e.g., "Orders over $[X] qualify for free shipping."]
5. Customs, Duties, and Taxes
Because items are shipped internationally, your order may be subject to import duties, taxes, and customs clearance fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
We recommend checking with your local customs office for more information before placing an order, as delivery may be delayed while a package clears customs.
6. Multiple Items and Split Shipments
Because we source products from multiple suppliers, items in the same order may ship separately and arrive at different times. If your order contains multiple items, you may receive multiple tracking numbers and packages. We appreciate your patience if items don't all arrive together.
7. Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by the customer. If you notice an error after placing your order, contact us immediately at [insert contact email] — we'll do our best to correct it before dispatch, but we cannot guarantee changes once an order has shipped.
8. Lost, Delayed, or Damaged Packages
- Lost packages: If your tracking shows no movement for an extended period (e.g., 15+ business days past the estimated delivery window), please contact us so we can investigate with the carrier.
- Delayed packages: Occasional delays can occur, particularly with customs processing. If your order exceeds the estimated delivery window, please reach out and we'll look into it.
- Damaged packages: If your item arrives damaged, please contact us within [insert number, e.g., "7"] days of delivery with photos of the damage and packaging, and we will arrange a replacement or refund in accordance with our Refund Policy.
9. Undeliverable or Returned Packages
If a package is returned to the supplier due to an incorrect address, failure to collect, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
10. Order Cancellations
Because orders are processed quickly to meet our dispatch timeline, cancellation requests must be made within [insert timeframe, e.g., "12 hours"] of placing your order. Once an order has been dispatched to a supplier for fulfillment, we may not be able to cancel it.